Complaint Workflow

For more detailed information read Complaints.

Roles

Complainant:dashed
Procuring entity:
 plain
Reviewer:bold
Chronograph:dotted

Statuses

draft:

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim:

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered:

Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.

pending:

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid:

Terminal status

Complaint recognized as invalid.

declined:

Terminal status

Complaint recognized as declined.

resolved:

Terminal status

Complaint recognized as resolved.

cancelled:

Terminal status

Complaint cancelled by complainant.